Support

Technical Request

How to use LILIN QuickSupport for remote LILIN IP products

LILIN Quick Support only available 8:30AM ~ 5:00PM (GMT+08:00)

LILIN QuickSupport utilizes TeamViewer remote desktop technology for remote product maintenance. To use LILIN QuickSupport, please download LILIN QuickSupport. You can also use TeamViewer remote desktop software for LILIN technical support staff for remote product maintenance.

LILIN QuickSupport allows you to connect the Field Application Engineer (FAE) of LILIN Technical Support Center for remote maintenance of IP products including IP cameras, DVR, NVR, and CMX.

  • STEP 01

    STEP 01

    Download teamviewer

    Download from www.teamviewer.com, and install it.

  • STEP 02

    STEP 02

    After you installed LILIN QuickSupport

    Please agree that LILIN FAE or technical staff will access your desktop for remote maintenance.

  • STEP 03

    STEP 03

    After launching LILIN QuickSupport

    You can start to chat with LILIN technical support staff or FAE for asking technical suppor. If you are using TeamViewer for remote access, please email TeamViewr ID and password to your LILIN sales representative or LILIN FAE at fae@meritlilin.com.tw.