Professional warranty and repair services for LILIN products worldwide. Our commitment to quality ensures your security investment is protected.
LILIN supports our products that are sold to customers. LILIN products are designed to meet the industrial standard at 30,000 hours MTBF. In case of a product failure related to manufacturer defect, our standard product warranties varies from one to three years. Warranty period and warranty could be different by country and region.
Contact your local sales here.
LILIN branches and authorized distributors worldwide are ready to assist you with product returns for manufacturer defect repair.
LILIN branches or authorized RMA distributors contact the sales person of LILIN HQ for the product RMA code for tracking purpose.
Track the status of your RMA product progress by logging into LILIN Cloud and entering your serial number to locate the RMA history.
New parts used for repair will have a one year parts warranty, ensuring continued protection after your product is serviced.
LILIN supports our products that are sold to customers. LILIN products are designed to meet the industrial standard at 30,000 hours MTBF (Mean Time Between Failures). In case of a product failure related to manufacturer defect, our standard product warranties varies from one to three years.
Warranty period and warranty could be different by country and region. Contact your local branch or distributor for more detail.
1 to 3 years of warranty depending on product line and region. Covers manufacturer defects and component failures under normal use.
Contact LILIN branches and distributors worldwide. Each location may offer additional warranty programs tailored to their region.
Contact your local LILIN sales representative to confirm warranty eligibility and obtain an RMA code before shipping any product.
The following situations are excluded from LILIN's product warranty coverage:
Follow these steps to initiate a Return Merchandise Authorization (RMA) for your LILIN product.
Reach out to your local LILIN branch or authorized distributor to confirm warranty eligibility and discuss the product issue.
LILIN branches or authorized RMA distributors will contact the sales person of LILIN HQ to obtain the product RMA code for tracking purpose.
Pack the product following the packing guidelines below. Include all original accessories (except storage media, protection covers, and sleeves). Write the RMA number on the outside of the box.
Ship the package to the RMA Department address below. Freight charges apply as outlined in the Freight & Tax section.
Log into LILIN Cloud and enter your serial number to track the RMA progress and locate the repair history. New repair parts carry a one-year parts warranty.
Freight and tax responsibilities are divided according to trade conditions. Please review the details below before shipping your RMA product.
All returned products must be packaged appropriately to prevent shipping damage. Provide proper electrostatic discharge (ESD) protection. If items are damaged during return shipment due to insufficient packaging, LILIN reserves the right for refusing repair of the RMA products.
Use disposable grounding wrist straps to avoid static damage when handling parts. Static electricity can destroy sensitive electronic components.
If available, reuse the original packaging material. Ensure parts are placed in ESD bags and waterproofed, if applicable.
Pad corners of the chassis and any boards, components, or other fragile parts with foam or paper. Treat the return as you would expect us to treat products sent to you.
Items not belonging to the original packaging scope (such as storage media, protection cover, sleeves, etc.) must be removed from the device return.
Write the RMA number clearly on the outside of each returned box. This is essential for our receiving team to process your shipment.
Send your package to the address below. Avoid strapping a chassis to a wooden pallet with little or no protection.